Summary
Hi! My name is Artjoms
(you may call me Arty) and I am from Latvia. Russian is my native language, and I am fluent in English and Latvian. I've been freelance
web developer / graphic designer since 2004, but it was not my primary job. However, since I moved to UK, I got a
graphic designer / web developer job straight away. I am good in HTML, CSS, jQuery and
other design stuff and I am keen to learn more and develop myself.
I would like to invite you to review
some of my work and my
LinkedIn profile.
I am dedicated to business and I am always achieve my targets. As an example, after 7 month of joining Microsoft as a Forum moderator, I got promoted to Microsoft Subject Matter Expert! As another example, you may review LinkedIn recommendations and I will be more than happy to provide references from my current and past employers.
Experience
Freelance
Job position: Graphic Designer / Web Developer
01/2004 – Present
Skills obtained:
HTML (4,5)
CSS (3)
JavaScript
Regex
Basic/Starter PHP and SQL
jQuery (+ other JavaScript libraries)
Adobe Suit programs (Photoshop, Illustrator, etc.)
Xara Designer
CorelDraw
CMS
SEO
Online and social marketing
Website + Social networking integration + Crossposting
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Concentrix Europe Ltd
Job position: Microsoft Subject Matter Expert
11/2012 – Present
Duties:
The role of the Expert is to provide frontline technical resource support for Microsoft customers, focusing on resolving problems involving a broad range of product knowledge, problem solving and troubleshooting skills. Expert is providing technical expertise to Moderators and Vendor Technical Leads (VTL) in a social networking environment. Experts are also responsible for driving customer loyalty and satisfaction with accurate and precise content that provides value to customer experience and maintaining healthy forums by ensuring the content is technically accurate.
Providing support to L1 supporters (Microsoft Community support forums - 15 Languages)
Reviewing and resolving technical issues provided by the Moderators. This will include gathering all the relevant information, defining the problem statement clearly, setting clear expectations, troubleshooting and resolving the issue by providing clear instructions. Issues which require additional review or assistance will be effectively communicated
Providing technical support for Microsoft customers using the tools and resources provided
Sharing technical information and assisting with customer issues across platforms and teams
Driving customer satisfaction and market share for Microsoft by providing technical assistance to the communities platform
Owning and resolving technical issues that are provided
Monitoring and reviewing answers for core language. Reviewing solutions for accuracy and updates as needed
Reviewing solutions for accuracy and updates as needed
Providing high degree technical support to Moderators to assist in driving improvement to troubleshooting customer issues
Collaborating on technical issues by working with a number of resources from other groups to quickly solve the customer issues
Communicating and engaging clearly and thoroughly with technical resources including the Vendor Technical Lead, Escalation Engineer resources and customers
Agents training and after training support
Optimizing contract's workflow by developing and maintaining tools for all staff
Documenting workflows, updates, solutions
Updating and maintenance team blog, forums, creating Q&A Pairs, KB articles
Developing Intranet applications and tools (JavaScript, jQuery, HTML)
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Concentrix Europe Ltd
Job position: Microsoft Forum Moderator
04/2011 – 11/2011
Duties:
Moderating and Supervising Windows Live forums
Providing support to Russian Microsoft users
Troubleshooting technical issues
Dealing with high volumes of queries / tickets
High success rate of resolving issues or complaints
Developed and Implemented tools that have now been adapted by the company
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Signart
Job position: Graphic/Print/Web designer
04/2010 – 04/2011
Duties:
Using various software packages to create new designs for Clients
Printing and processing artworks on plotter printers (Roland)
Operating vinyl cutter
Applying finished production on signs, vehicles, etc
Creating signs on various materials, vehicle wrap
Leading design projects with client from beginning until product is finished
Website design
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Sandrekss, SIA
Job position: B2B project manager
08/2005 – 09/2009
Duties:
Outbound and inbound sales operations supervising
Face-to-face, e-mail and over phone customer service
Optimizing sales programs and adjusting workflows
Working closely with production team, HR, in order to provide best service
Managing B2B communications with wholesale partners. Inbound and outbound. Company was partnering with local manufacturers, or wholesale dealers, and with companies and productions outside Latvia – Poland, Lithuania, Belorussia and China
Managing B2P communications with exclusive customers, as company is offering full home building and furnishings. My role involved communications with existing partners and enter into partnership agreements with new ones. My main partners were Belorussia (Door manufactory) and China (Door accessories)
Meeting with existing and potential customers in company office or outside of office, within Latvia, Baltic countries (Lithuania, Estonia), and CIS countries (Belorussia, Russia, Ukraine)
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