Artjoms Stupels

Artjoms Stupels

curriculum vitae

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Belfast, UK

+44 779646 1414

Summary

Hi! My name is Artjoms (you may call me Arty) and I am from Latvia. Russian is my native language, and I am fluent in English and Latvian. I've been freelance web developer / graphic designer since 2004, but it was not my primary job. However, since I moved to UK, I got a graphic designer / web developer job straight away. I am good in HTML, CSS, jQuery and other design stuff and I am keen to learn more and develop myself. I would like to invite you to review some of my works and my LinkedIn profile. I am dedicated to business and I am always achieve my targets. As an example, after 7 month of joining Microsoft as a Forum moderator, I got promoted to Microsoft Subject Matter Expert! As another example, you may review LinkedIn recommendations and I will be more than happy to provide references from my current and past employers.

Experience

Freelance Job position: Graphic Designer / Web Developer 01/2004 – Present Skills obtained: HTML (4,5) CSS (3) JavaScript
Regex Basic/Starter PHP and SQL jQuery (+ other JavaScript libraries) Adobe Suit programs (Photoshop, Illustrator, etc.) Xara Designer CorelDraw CMS SEO Online and social marketing Website + Social networking integration + Crossposting
Show more Concentrix Europe Ltd Job position: Microsoft Subject Matter Expert 11/2012 – Present Duties: The role of the Expert is to provide frontline technical resource support for Microsoft customers, focusing on resolving problems involving a broad range of product knowledge, problem solving and troubleshooting skills. Expert is providing technical expertise to Moderators and Vendor Technical Leads (VTL) in a social networking environment. Experts are also responsible for driving customer loyalty and satisfaction with accurate and precise content that provides value to customer experience and maintaining healthy forums by ensuring the content is technically accurate.
Providing support to L1 supporters (Microsoft Community support forums - 15 Languages) Reviewing and resolving technical issues provided by the Moderators. This will include gathering all the relevant information, defining the problem statement clearly, setting clear expectations, troubleshooting and resolving the issue by providing clear instructions. Issues which require additional review or assistance will be effectively communicated Providing technical support for Microsoft customers using the tools and resources provided Sharing technical information and assisting with customer issues across platforms and teams Driving customer satisfaction and market share for Microsoft by providing technical assistance to the communities platform Owning and resolving technical issues that are provided Monitoring and reviewing answers for core language. Reviewing solutions for accuracy and updates as needed Reviewing solutions for accuracy and updates as needed Providing high degree technical support to Moderators to assist in driving improvement to troubleshooting customer issues Collaborating on technical issues by working with a number of resources from other groups to quickly solve the customer issues Communicating and engaging clearly and thoroughly with technical resources including the Vendor Technical Lead, Escalation Engineer resources and customers Agents training and after training support Optimizing contract's workflow by developing and maintaining tools for all staff Documenting workflows, updates, solutions Updating and maintenance team blog, forums, creating Q&A Pairs, KB articles Developing Intranet applications and tools (JavaScript, jQuery, HTML)
Show more Concentrix Europe Ltd Job position: Microsoft Forum Moderator 04/2011 – 11/2011 Duties: Moderating and Supervising Windows Live forums
Providing support to Russian Microsoft users Troubleshooting technical issues Dealing with high volumes of queries / tickets High success rate of resolving issues or complaints Developed and Implemented tools that have now been adapted by the company
Show more Signart Job position: Graphic/Print/Web designer 04/2010 – 04/2011 Duties: Using various software packages to create new designs for Clients
Printing and processing artworks on plotter printers (Roland) Operating vinyl cutter Applying finished production on signs, vehicles, etc Creating signs on various materials, vehicle wrap Leading design projects with client from beginning until product is finished Website design
Show more Sandrekss, SIA Job position: B2B project manager 08/2005 – 09/2009 Duties: Outbound and inbound sales operations supervising
Face-to-face, e-mail and over phone customer service Optimizing sales programs and adjusting workflows Working closely with production team, HR, in order to provide best service Managing B2B communications with wholesale partners. Inbound and outbound. Company was partnering with local manufacturers, or wholesale dealers, and with companies and productions outside Latvia – Poland, Lithuania, Belorussia and China Managing B2P communications with exclusive customers, as company is offering full home building and furnishings. My role involved communications with existing partners and enter into partnership agreements with new ones. My main partners were Belorussia (Door manufactory) and China (Door accessories) Meeting with existing and potential customers in company office or outside of office, within Latvia, Baltic countries (Lithuania, Estonia), and CIS countries (Belorussia, Russia, Ukraine)
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Education

Information Systems Management Institute (ISMA) Study program: Business Administration 2005 – 2009 Specializations & Relevant skills obtained: The key person of business is modern manager − expert in management, economics, law and technological processes organization, information technologies, personal management, finances etc.
HTML CSS JavaScript
Show more Information Systems Management Secondary School Study program 2004 – 2005 Specializations & Relevant skills obtained: The school study program includes the academic disciplines which are studied in the bounds of the Institute programs, for example – information systems, economics, management, and design.
HTML CSS JavaScript
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Skills

Languages Russian - Native English - Fluent Latvian - Fluent
PC Skills Advanced PC user, computer literate Excellent knowledge of all MS Office products, including Word, Excel and others Excellent internet navigation skills Great knowledge of many raster and vector design programs, such as Adobe CS suite, Corel Draw, Xara and many other Excellent knowledge of HTML language, ability to create a website from a scratch
Some of my works
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Website examples http://likerr.ru http://emporioautomobiles.com http://elzabinde.ucoz.com http://nutritest.lv
Online portfolio http://freelance.ru/users/txc/ http://99designs.co.uk/people/txc/#folio http://www.behance.net/gitarastik
Other Accomplished psychology courses – 1 year (Diploma) Great communication skills, both oral and written I am a really quick learner! :)